We have 1,300 suppliers, 1,200 employees, and customers in more
than 100 countries. A major part of our responsibility towards all of
these people is to ensure that our relationship with them is based
on fairness, honesty and high ethical standards.
As part of a long value chain, our continued responsible business conduct depends to a great extent on our suppliers’ approach. That is why the expectation to respect human rights, labour standards, the environment and anti-corruption is reflected on an operational level as a significant part of our Supplier Code of Conduct and hence our requirements for all our suppliers. Please see here for more info on our work for responsible procurement practices.
To ensure high business etics standards in general, in 2017 we introduced an internal Code of Conduct to guide us all through large and small choices in our daily life. It describes what we at Toms believe to be ethical and responsible behaviour. It aims to help us all always to behave properly in our relations with our customers, suppliers, colleagues and society.
Our Code of Conduct is based on the ten principles in the UN Global Compact in order to ensure that this initiative reinforces our compliance with the Global Compact principles.
We believe it is essential that our commitment to the Global Compact is not only a statement of intent. Our strong foundation must continue to be reflected in actual operations. Therefore, as part of our Code of Conduct, we have described how our guidelines result in certain specific rules and how they are reflected in actions and decisions.
This is described in an e-learning course, which has been rolled out and completed by all employees in Toms Group during 2017. This course contains a description of how we translate our Code of Conduct into behaviour in our daily lives and trains our employees, through a series of dilemmas, in how each of them should act towards each other, our customers and other business partners.
With the introduction of this Code of Conduct, we have set up an e-mail address (email@example.com) to help our employees confidently report serious breaches of the rules which they discover. This internal whistleblower scheme was introduced as part of the e-learning programme for the purpose of enhancing a work environment that promotes openness and ensuring that important information is not withheld.