Good advice for contacting us:
Visits to Toms:
We offer 2 types of visits: school visits for fifth to tenth grade and private consumer nights.
Inquiries about press statements must be made with the contact form, or contact Toms Gruppen on: +45 44 89 10 70.
All other inquiries are kindly asked to use the contact form or call our main number: +45 44 89 10 00
We would appreciate hearing from you, if you experience that one of our products do not meet your expectations. In order to perform a thorough examination of your complaint, we need the following information: the bar code, production and expiry date and place of purchase. We would like to have a picture of the product and the flaw. Furthermore, we kindly ask you to save the original item (and any foreign objects) with the original packaging. After receiving your complaint, we will contact you by letter or email and inform you of any steps we take in treating your complaint.
Our processing times are normally up to 3 weeks. During holidays our responses can be delayed further.